1.   Introduction

By displaying our privacy policy, Carmen Britz Physiotherapist has agreed to notify you of:

1. What personally identifiable information of yours is collected through the website.
2. Where the information is being collected.
3. How the information is being used and whom we share it with.
4. What choices are available to you regarding the collection, use and distribution of the information?
5. The kind of procedures that are in place to protect the loss, misuse or alteration of information under Carmen Britz Physiotherapist’s control.
6. How you can correct any inaccuracies in the information you originally gave Carmen Britz Physiotherapist.

If you feel that Carmen Britz Physiotherapist is not abiding by its posted policy, you should first send your concerns to info@carmenbritzphysio.co.za.

This Privacy Policy (“Policy”) explains in general terms how Carmen Britz Physiotherapist, Registered in South Africa with the HCPSA,  PT0076201 (“Carmen Britz Physiotherapist”, “we” “our” or “us”) protects the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

2.   What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

3.  How do we collect personal information?

Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, email or when you visit our website.

We would require information pertaining to your contact details and delivery information in order to process and fulfil any legal administrative requirements pertaining to the operations of Carmen Britz Physiotherapist. Carmen Britz Physiotherapist may also use this information for necessary and relevant communication via email/telephone.

4.   What personal information do we collect?

To gain the full advantage of Carmen Britz Physiotherapist’s services, a potential client/patient must release certain personal information for the purpose of communicating and processing the fulfillment of the purchased service.

We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

Where personal information (such as the user’s name, address, telephone number and e-mail address) is submitted to the web site by the user (e.g. through sending an e-mail) the following principles are observed in the handling of that information:

1. This web site collects, processes and stores only such personal information regarding users as is necessary to provide the services offered. The specific purpose for which information is collected is apparent from the context in which it is requested.
2. This web site will not use the personal information submitted for any purpose other than the efficient provision of services, including this web site, without obtaining the prior written approval of the user or unless required to do so by law.
3. This web site will not disclose any personal information regarding a user to any third party unless the prior written agreement of the user is obtained or the web site is required or permitted to do so by law.
4. If information is released with the user’s consent this web site will retain a record of the information released, the third party to whom it was released, the reason for the release and the date of release, for a period of one year.
5. This web site will destroy or delete any personal information which has become obsolete.
6. Note that this web site may use personal information collected to compile profiles for statistical purposes. No information contained in the profiles or statistics will be able to be linked to any specific user.

The more information we have about you the better we are able to provide you with the best possible service.

5.   How do we use personal information?

We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

1. Submit to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes.
2. Regulatory reporting and compliance.
3. Developing, improving and marketing our products and services.
4. Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you or to involve you in market research; and
5. Internal accounting and administration.
6. Where we engage third party contractors to perform services for us, those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this. If third parties other than qualified medical practitioners require access to your personal information, it will not be released without you prior consent from the patient concerned.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

6.   Security of information

Carmen Britz Physiotherapist has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. All information gathered is restricted to our offices.

Only employees who need information to perform certain tasks such as billing and resolving disputes have access to that specific information.

7.    Opt-out

Should you no longer wish to receive information on promotions and services we think may be of interest to you or participate in market research, kindly advise us via Email and insert the following into the Subject Line: Unsubcribe

9.    Links

Carmen Britz Physiotherapist is not responsible for the privacy practices of sites linked to any third party sites that are included on our website. Please make sure that you read the privacy policies of those sites that are linked to www.carmenbritzphysio.co.za. The Carmen Britz Physiotherapist privacy policy applies solely to information collected by this web site alone.

10.    Changes to our policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.

11.   What about children?

Usage of this web site is open to all age groups. However, children below the age of 18 required to use our services will have to provide prior consent from their legal guardian before any  services can be provided.

12.    Personal Security

Remember to keep your password in a safe place.

Carmen Britz Physiotherapist is the sole owner of all information collected on this web site and will not sell or share any of the information collected on this site.